Fixer arrives, customer can't be reached
The fixer checks in at the address and must log at least 3 calls or texts. After 15 minutes on site the visit can be cancelled as unreachable.
Unreachable-cancellation policy
When nobody answers the door, every cent is accounted for.
A clear cutoff, a fair second chance by phone, and a published decision on every disputed fee.
- Cutoff
- 15 min on site
- Min. attempts
- 3
- Late window
- 30 min
- Late fee
- USD 5.00
- Review due
- 48 h
- Check-in radius
- 150 m
Cutoff: visit cancelled, fee held
The USD 25.00 visit fee is charged: the app keeps USD 5.00 and USD 20.00 is held for the fixer's trip. A fee review opens automatically, due within 48 hours.
Late confirmation by phone
The customer can call the phone line, enter their booking code and press 1 within 30 minutes. If the fixer is still there, the visit goes ahead, the fee is refunded, and a USD 5.00 late fee applies.
Fee review decision
Staff weigh the check-in location and call log. Delivery failed: full refund, no fixer pay. Delivered: fee upheld, fixer paid. Inconclusive: fee returned as credit, fixer paid half.